Texas Animal Shelter Coalition

Animal Services Officer I Position Open at City of Plano

  • 30 Nov 2015
  • 14 Dec 2015
  • Plano, Texas

Please Post    J




Animal Services Officer I   City of Plano






Job ID 215409

Full Time


Hourly Salary Range Minimum 15.55  Maximum 22.84




Job Details


HOURS: Split shift work, including holidays and weekends.

Job Duties (may be assigned to administration, field, or kennel):

Administration Operation Duties:

  • Assists citizens with paperwork necessary to complete transactions for adoptions, redemptions, sterilization program, licensing programs, donations, and trap issuance.
  • Collects fees, prepares daily reports, and prepares cash deposits as required.
  • Enters data necessary for tracking complaints, animals, Local Rabies Control Authority (LRCA) reports, etc. into computer data base.
  • Prepares billing statements for veterinarian clinics as required.
  • Files citations and warrants as required with Municipal Court, Police, or other agencies.
  • Assists with off-site events such as spay/neuter clinics, adoption fairs, etc.
  • Provides adoption counseling to prospective pet owners.
  • Responds to phone calls and walk-in customers in a high-volume environment.
  • Operating computer aided dispatch (CAD) and Chameleon system to dispatch field calls and process CAD daily reports.

Field Operation Duties:

  • Operates City animal services vehicles safely and obeys state laws and City policies during the performance of duties.
  • Utilizes computer-aided dispatch system and operates two-way radio systems using correct codes and signals.
  • Operates patrol vehicle within City limits to impound animals roaming at-large, or injured animals involved in bites or scratches.
  • Responds to animal complaints, removes wild animals from residences, enforces applicable City of Plano ordinances and regulations.
  • Removes deceased animals from residential areas, veterinarian clinics, and roadways according to department protocol.
  • Educates citizens regarding compliance with animal laws, ordinances, and quarantine requirements.
  • Maintains daily work sheets regarding impounded, deceased, and wild animals.
  • Represents Local Rabies Control Authority to enforce state rabies laws and City licensing requirements. Issues citations or written warnings. Completes and processes citizen complaints regarding violations.
  • Represents the City in Municipal or County Court regarding citations issued for violations of animal regulations.
  • Euthanizes animals that are high-risk, rabid, critically injured, or sick animals impounded in the field.
  • Loads animals into incinerator, unloads ashes from incinerator, and maintains incinerator records.
  • Performs minor repairs and maintenance to a variety of equipment.

Kennel Operation Duties:

  • Maintains proper sanitation according to department standards by cleaning animal cages, walls, windows, and flooring. Sanitizes as required.
  • Shows adoptable animals for potential adoptions.
  • Observes animals and reports any signs of illness, distress, or safety issues.
  • Ensures all animals have adequate food and water by replenishing supplies.
  • Ensures all adoptable animals are properly identified with tags, collars, and correct cage cards.
  • Keeps outside exercise areas free of solid waste.
  • Operates washers and dryers to clean laundry.
  • Exercises animals by taking them to exercise areas.
  • Reconciles animals and updates paperwork and computer system to reflect changes.
  • Euthanizes animals as required.
  • Prepares rabies specimens and forwards to the Texas Department of State Health Services (DSHS) for testing.
  • Provides humane treatment to all animals.

Knowledge and Skills:

  • Knowledge of City ordinances and State regulations governing animal and disease control sufficient to accurately enforce applicable ordinances and regulations.
  • Knowledge of common animal breeds, diseases and behaviors sufficient to accurately assess appropriate handling or treatment.
  • Knowledge of techniques to capture, handle, tranquilize, and euthanize domestic and wild animals.
  • Knowledge of PC operations and keyboards sufficient to enter and retrieve data.
  • Effective verbal and written communication skills.
  • Ability to drive a three-quarter ton truck with animal carrier, operate a two-way radio, and use equipment required for animal capture and/or containment.
  • Ability to deal effectively and professionally with the public in emotional situations.

Education and Experience:

  • One year or 32 semester hours of undergraduate college course work in English or Business Communication, or the natural sciences (biology, chemistry, zoology, animal science, etc.).
    • Experience may substitute on a per year basis for the education requirement.
  • One year in care and handling of animals or other animal related experience.
  • One year in computer data entry or related computer skills.
  • One year experience in extensive public contact with a customer service environment preferred.

Licenses and Certificates:

  • Texas Class C driver's license with no major violations within past three years.
  • Must obtain Texas Department of State Health Services Basic Animal Control Officer Certification within one year of appointment to position.
  • Must obtain the Texas Department of State Health Services Certified Euthanasia Technician certification within four months of appointment to position.
  • Must obtain and maintain all required licenses and certifications in accordance with applicable state laws and/or city policies.

Equal Employment Opportunity


Equal Opportunity Employer - EOE/M/F/V/D



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